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Who We Are
We are Textron Systems, best known for innovative defense technologies and services. We are a part of Textron Inc, one of the world’s leading multi-industry companies, recognized for its powerful brands such as Bell, Cessna, Beechcraft, E-Z-GO, Arctic Cat and many more. Our company leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative products and services.
But our business is all about people – the customers who rely on us and the exceptional team that brings our mission to life.
We've been in the industry for more than 50 years and embraced the unique capabilities that come with being a mid-sized player. We bring the agility of a small business to meet our customers' most urgent requirements and empower our team members to push past possible. We can scale quickly to solve the big problems, working across functions, sites, and business lines to make it happen. We’re comprised of 7 domains specializing in Air, Sea, Land, Weapons Systems, Electronic Systems, Propulsion, and Testing and Training Simulations.
Start your career in a big way by joining Textron Systems. We are here to provide necessary and life-changing services and products to our customers. We are right where the real work happens. By joining our team, you will gain exciting and versatile experiences from day one to fuel your growth. Talent development is a big part of who we are. Don't just start your career - go big.
Visit TextronSystems.com to read more about who we are and the products we make!
About This Role
In this role, you will be responsible for:
- Be the initial IT point of contact for end user services, using critical thinking and process adherence to quickly assess and triage incoming requests and incidents
- Delivering outstanding service to all business users through service ticket fulfillment, supporting activities such as onboarding and offboarding, software application support, PC and mobile device support, process documentation, and user training
- Account provisioning and access management – provisioning and reclaiming access to network and applications in accordance with IT and cybersecurity requirements to ensure secure and efficient IT environments across users and systems.
- Asset management including PCs, printers, and peripherals, ensuring owner and state accuracy, OS currency, and security controls are met
- Technical troubleshooting and issue remediation for computer hardware, software, printers, mobile devices, audio/video presentation technology, various peripherals, and basic network equipment
- Ticket queue management to ensure timely initial contact, assignment and closure of incidents and requests, maintaining team workload, and tracking resolution accuracy
- Identifying and collaborating across IT teams, including application teams, corporate IT, and third-party providers to deliver solutions for advanced customer inquiries and challenges.
- Designing, implementing, and maintaining IT operational processes & procedures, best practices, and customer service guidelines with a focus on continuous improvement
- Working collaboratively with IT application teams, end users, business leadership, corporate IT, and third-party IT service providers
- Identify and implement process automation to reduce manual repeated tasks and optimize efficiency across the team
- Develop and maintain ticket metrics to measure ticket resolution status, ensure we are meeting target Service Level Agreements (SLAs) and identify focus areas of improvements
- Conference room software and hardware support, and hands-on support for meetings
- Supporting executive leaders and on-site executive meetings
- Actively participating on various IT strategic project teams and drive timely delivery of key milestones
- Vendor relationship management for hardware, software, service and audio/visual support
Who We Are
We are Lycoming Engines, an Operating Division under the Textron Systems business unit of Textron, Inc. Our company leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative products and services. We are the premier propulsion provider in the aircraft piston engine space.
But our business is all about people – the customers who rely on us and the exceptional team that brings our mission to life.
Start your career in a big way by joining Lycoming Engines. We are right where the real work happens. By joining our team, you will gain exciting and versatile experiences from day one to fuel your growth. Talent development is a big part of who we are. Don't just start your career - go big.
Visit Textron.com, TextronSystems.com, and Lycoming.com to read more about who we are and the products we make!
About This Role
The Sr IT Apps & Bus Partner is responsible for the development and management of business, organizational, and/or operational requirements as well as overseeing the design, development, and launching of business systems in support of core organization functions and business processes. This team member elicits, analyzes, validates, and documents business requirements and helps the project team identify the solution that meets the defined requirements. Solutions often include a systems development component but may also consist of process improvement or organizational change. They will often mentor analysts and associate analysts and contribute ideas and thoughts to IT Leadership. They also contribute to on-site end user services and support. This position will be on-site at the Lycoming Engines manufacturing plant in Williamsport, PA.
Key Responsibilities
· Lead the gathering of business needs for large-scale projects that will vary from medium to high levels of complexity
· Translate high-level business requirements into functional specifications
· Document detailed and concise descriptions of business and technical requirements
· Lead the design of solutions for large-scale projects through interactions with the business and technical staff
· Collaborate with both the business and IT staff in the planning, design, development, and deployment of new applications and enhancements to existing applications
· Conduct structured analysis of business process and data flows, using various modeling techniques, and assist in business process redesign when needed
· Develop business cases for proposed solutions and develop a full financial analysis
· Develop test scripts, test plans, and scenarios, and test solutions against business requirements
· Monitor development activities and assist IT Manager in controlling the execution of project plans to complete projects on schedule and on budget
· Provide presentations by preparing clear and well-organized material with the appropriate level of detail to facilitate departmental or inter-departmental communication
· Service ticket fulfillment, End user support, documentation, and training
· Technical troubleshooting and issue remediation for computer hardware, software, printers, mobile devices, audio/video presentation technology, various peripherals, and basic network equipment
· Designing, implementing, and maintaining IT operational processes & procedures, best practices, and customer service guidelines with a focus on continuous improvement
· Supporting executive management and on-site executive meetings
· Identifying repeated tasks as candidates for process automation and working across IT teams to implement
Who We Are
Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.
This role is in Textron System’s Weapon Systems business area. Visit TextronSystems.com & Lycoming.com to read more about who we are and the products we make!
About This Role
Senior System Administrators collaborate with a diverse team to support classified information systems. Success in this role means you can develop, implement, and maintain secure, cost-efficient environments supporting the warfighters. Program teams rely on your collaboration and guidance to define computing requirements and develop solutions to solve infrastructure problems. Knowledge of Windows and Linux desktop and server operating systems is required. The Senior System Administrator works closely with other System Administrators and Information Security Team, and is responsible for information system patching, anti-virus updates and installations, vulnerability management, and user account management. The expectation for this role is automation of security logging and monitoring, automated patch management, and automated remediation of vulnerabilities to air gapped networks. A secondary focus of this role will be on the buildout and operation of standalone systems, networked systems, domain controlled systems, configuration of routers, switches, firewalls. Additional experience configuring geographically networked systems, installation and maintenance of Type 1 Hypervisors, virtual machine management, with a focus on network administration.
Responsibilities
• Setup and maintain systems support for software, hardware, and servers: test, troubleshoot, diagnose, and resolve issues related to Classified Systems/Networks
• Perform application updates and installs, operating system upgrades and patching, RAID configuration & monitoring, system backups & restoration, system image creation and disk cloning
• Provide timely technical support for users and work with them to solve existing problems to include software issues, account management and miscellaneous computing requirements
• Troubleshooting to resolve technical problems on hardware, operating systems, and applications
• Support Anti-virus Installation and Maintenance
• Assist with incident response and backup processes and documentation
Who We Are
Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.
This role is in Textron System’s
About This Role
Senior Systems & Network Administrators collaborate with a diverse team to support classified information systems. Success in this role means you can develop, implement, and maintain secure, cost-efficient environments supporting the warfighters. Program teams rely on your collaboration and guidance to define computing requirements and develop solutions to solve infrastructure problems. Knowledge of Windows and Linux desktop and server operating systems is required.
Senior Systems & Network Administrator is responsible for information system patching, anti-virus updates and installations, vulnerability management, and user account management. You will work with Cybersecurity professionals, such as ISSM, ISSO, ISSE to maintain security compliance requirements. This candidate will perform desktop support, resetting passwords, installing, network configuration and troubleshooting, upgrading applications, and respond to incidents that occur on the classified information systems.
Typical duties: Managing active directory and group policy; system backups; configuration management services; system patching; network and system monitoring; system diagnosis, troubleshooting and repair; tech refresh and upgrades; technical meetings; maintaining, configuring, and updating baseline configurations per Risk Management Framework (RMF) requirements.
Who We Are
We are Textron Systems, best known for innovative defense technologies and services. We are a part of Textron Inc, one of the world’s leading multi-industry companies, recognized for its powerful brands such as Bell, Cessna, Beechcraft, E-Z-GO, Arctic Cat and many more. Our company leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative products and services.
But our business is all about people – the customers who rely on us and the exceptional team that brings our mission to life.
We've been in the industry for more than 50 years and embraced the unique capabilities that come with being a mid-sized player. We bring the agility of a small business to meet our customers' most urgent requirements and empower our team members to push past possible. We can scale quickly to solve the big problems, working across functions, sites, and business lines to make it happen. We’re comprised of 7 domains specializing in Air, Sea, Land, Weapons Systems, Electronic Systems, Propulsion, and Testing and Training Simulations.
Start your career in a big way by joining Textron Systems. We are here to provide necessary and life-changing services and products to our customers. We are right where the real work happens. By joining our team, you will gain exciting and versatile experiences from day one to fuel your growth. Talent development is a big part of who we are. Don't just start your career - go big.
Visit TextronSystems.com to read more about who we are and the products we make!
About This Role
In this role, you will be responsible for:
· Being the initial IT point of contact for end user services, using critical thinking and process adherence to quickly assess and triage incoming requests and incidents
· Delivering outstanding service to all business users through service ticket fulfillment, supporting activities such as onboarding and offboarding, software application support, PC and mobile device support, process documentation, and user training
· Account provisioning and access management – provisioning and reclaiming access to network and applications in accordance with IT and cybersecurity requirements to ensure secure and efficient IT environments across users and systems.
· Asset management including PCs, printers, and peripherals, ensuring owner and state accuracy, OS currency, and security controls are met
· Technical troubleshooting and issue remediation for computer hardware, software, printers, mobile devices, audio/video presentation technology, various peripherals, and basic network equipment
· Ticket queue management to ensure timely initial contact, assignment and closure of incidents and requests, maintaining team workload, and tracking resolution accuracy
· Identifying and collaborating across IT teams, including application teams, corporate IT, and third-party providers to deliver solutions for advanced customer inquiries and challenges.
· Designing, implementing, and maintaining IT operational processes & procedures, best practices, and customer service guidelines with a focus on continuous improvement
· Working collaboratively with IT application teams, end users, business leadership, corporate IT, and third-party IT service providers
· Identify and implement process automation to reduce manual repeated tasks and optimize efficiency across the team
· Develop and maintain ticket metrics to measure ticket resolution status, ensure we are meeting target Service Level Agreements (SLAs) and identify focus areas of improvements
· Conference room software and hardware support, and hands-on support for meetings
· Supporting executive leaders and on-site executive meetings
· Actively participating on various IT strategic project teams and drive timely delivery of key milestones
· Vendor relationship management for hardware, software, service and audio/visual support