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Who We Are
We are Lycoming Engines, an Operating Division under the Textron Systems business unit of Textron, Inc. Our company leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative products and services. We are the premier propulsion provider in the aircraft piston engine space.
But our business is all about people – the customers who rely on us and the exceptional team that brings our mission to life.
Start your career in a big way by joining Lycoming Engines. We are right where the real work happens. By joining our team, you will gain exciting and versatile experiences from day one to fuel your growth. Talent development is a big part of who we are. Don't just start your career - go big.
Visit Textron.com, TextronSystems.com, and Lycoming.com to read more about who we are and the products we make!
About This Role
The Sr IT Apps & Bus Partner is responsible for the development and management of business, organizational, and/or operational requirements as well as overseeing the design, development, and launching of business systems in support of core organization functions and business processes. This team member elicits, analyzes, validates, and documents business requirements and helps the project team identify the solution that meets the defined requirements. Solutions often include a systems development component but may also consist of process improvement or organizational change. They will often mentor analysts and associate analysts and contribute ideas and thoughts to IT Leadership. They also contribute to on-site end user services and support. This position will be on-site at the Lycoming Engines manufacturing plant in Williamsport, PA.
Key Responsibilities
· Lead the gathering of business needs for large-scale projects that will vary from medium to high levels of complexity
· Translate high-level business requirements into functional specifications
· Document detailed and concise descriptions of business and technical requirements
· Lead the design of solutions for large-scale projects through interactions with the business and technical staff
· Collaborate with both the business and IT staff in the planning, design, development, and deployment of new applications and enhancements to existing applications
· Conduct structured analysis of business process and data flows, using various modeling techniques, and assist in business process redesign when needed
· Develop business cases for proposed solutions and develop a full financial analysis
· Develop test scripts, test plans, and scenarios, and test solutions against business requirements
· Monitor development activities and assist IT Manager in controlling the execution of project plans to complete projects on schedule and on budget
· Provide presentations by preparing clear and well-organized material with the appropriate level of detail to facilitate departmental or inter-departmental communication
· Service ticket fulfillment, End user support, documentation, and training
· Technical troubleshooting and issue remediation for computer hardware, software, printers, mobile devices, audio/video presentation technology, various peripherals, and basic network equipment
· Designing, implementing, and maintaining IT operational processes & procedures, best practices, and customer service guidelines with a focus on continuous improvement
· Supporting executive management and on-site executive meetings
· Identifying repeated tasks as candidates for process automation and working across IT teams to implement
Who We Are Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems. This role is in Textron System’s
Who Are We
Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.
This role is in Textron System’s Information Technology business area. Visit TextronSystems.com & Lycoming.com to read more about who we are and the products we make!
Responsibilities
At Textron Systems, the Senior IT Apps Analyst in the Engineering Business Systems department will be responsible for:
• Analyzing business requirements.
• Providing IT advice and services to business clients.
• Developing short- and long-term solutions.
• Creating and running test scripts to verify and validate system functionality.
• Deploying minor and enterprise-grade solutions for business-critical applications and systems.
• Maintaining and upgrading deployed systems.
• Following and continuously improving standard processes.
• Performing other duties as assigned by management.
Who We Are
Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.
This role is in Textron System’s
About This Role
In this role, you will be responsible for:
· Be the initial IT point of contact for end user services, using critical thinking and process adherence to quickly assess and triage incoming requests and incidents
· Delivering outstanding service to all business users through service ticket fulfillment, supporting activities such as onboarding and offboarding, software application support, PC and mobile device support, process documentation, and user training
· Account provisioning and access management – provisioning and reclaiming access to network and applications in accordance with IT and cybersecurity requirements to ensure secure and efficient IT environments across users and systems.
· Asset management including PCs, printers, and peripherals, ensuring owner and state accuracy, OS currency, and security controls are met
· Technical troubleshooting and issue remediation for computer hardware, software, printers, mobile devices, audio/video presentation technology, various peripherals, and basic network equipment
· Ticket queue management to ensure timely initial contact, assignment and closure of incidents and requests, maintaining team workload, and tracking resolution accuracy
· Identifying and collaborating across IT teams, including application teams, corporate IT, and third-party providers to deliver solutions for advanced customer inquiries and challenges.
· Designing, implementing, and maintaining IT operational processes & procedures, best practices, and customer service guidelines with a focus on continuous improvement
· Working collaboratively with IT application teams, end users, business leadership, corporate IT, and third-party IT service providers
· Identify and implement process automation to reduce manual repeated tasks and optimize efficiency across the team
· Develop and maintain ticket metrics to measure ticket resolution status, ensure we are meeting target Service Level Agreements (SLAs) and identify focus areas of improvements
· Conference room software and hardware support, and hands-on support for meetings
· Supporting executive leaders and on-site executive meetings
· Actively participating on various IT strategic project teams and drive timely delivery of key milestones
· Vendor relationship management for hardware, software, service and audio/visual support