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Who We Are
Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.
This role is in Textron System’s
About This Role
We are seeking a dedicated and detail-oriented Engineering Applications Analyst to join our team. The successful candidate will be responsible for managing access and accounts for various engineering applications, troubleshooting installation and license issues, and interfacing with vendors to resolve problems. Additionally, this role involves managing a helpdesk using Jira, triaging tickets, communicating with users to define their issues, and prioritizing tasks effectively.
Key Responsibilities:
· Engineering Application Management:
· Manage access and accounts for engineering applications.
· Troubleshoot installation issues and provide solutions.
· Address and resolve license-related issues.
· Interface with vendors to solve complex problems and ensure smooth operation of engineering applications.
· Helpdesk Management:
· Utilize Jira to manage helpdesk tasks and workflows.
· Triage incoming tickets into appropriate categories and communicate tasking with co-workers
· Communicate with users to fully understand and define their issues.
· Prioritize tasks based on urgency and impact.
· Manage time effectively to ensure timely resolution of issues.
About This Role
We believe people should love what they do – in this role, you will be responsible for:
- Performing troubleshooting and failure analysis on product networks and networking components
- Implementing network designs through the configuration of embedded and general purpose computing devices (ie switches, routers, compute hosts, etc)
- Contributing to the efforts of the Cyber Security and Infrastructure Support (CSIS) team to support the assessment and authorization of products in accordance with Risk Management Framework (RMF) to achieve an Interim Authorization To Test (IATT) or Authorization To Operate (ATO)
- Utilizing vulnerability scan, port scan, compliance, and network analysis tools (e.g. ACAS, Nessus, NMAP, SCC, and Wireshark), and conducting in-depth analysis of the results against Security Technical Implementation Guides (STIGs) and Security Requirement Guides (SRGs)
- Developing remediation and mitigation plans, and creating packages for the implementation of those plans
- Willing and able to occasional travel to other locations in support of cybersecurity test activities and network troubleshooting (less than 10%)
- Working both individually and cohesively on a team with exciting technologies and products in an engineering environment
Who We Are
We are Textron Systems, best known for innovative defense technologies and services. We are a part of Textron Inc, one of the world’s leading multi-industry companies, recognized for its powerful brands such as Bell, Cessna, Beechcraft, E-Z-GO,?Arctic Cat?and many more.?Our company leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative products and services.??
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But our business is all about people – the customers who rely on us and the exceptional team that brings our mission to life.?
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We've been in the industry for more than 50 years and embraced the unique capabilities that come with being a mid-sized player. We bring the agility of a small business to meet our customers' most urgent requirements and empower our team members to push past possible. We can scale quickly to solve the big problems, working across functions, sites, and business lines to make it happen. We’re comprised of 7 domains specializing in Air, Sea, Land, Weapons Systems, Electronic Systems, Propulsion, and Testing and Training Simulations.??
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Start your career in a big way by joining Textron Systems. We are here to provide necessary and life-changing services and products to our customers. We are right where the real work happens. By joining our team, you will gain exciting and versatile experiences from day one to fuel your growth. Talent development is a big part of who we are. Don't just start your career - go big.?
Visit TextronSystems.com & Lycoming.com to read more about who we are and the products we make!
About This Role
In this role, you will be responsible for:
- Support the Information Technology team with ongoing and/or new projects
- Within this role you may support: IT Business Partner, IT Infrastructure Analyst, IT Development, or IT Cyber Security team
- Work on assigned projects, including research, documentation, development, coordination, and decision making to complete assigned project(s).
- Follow Project Management guidelines, including executing with change management strategy to minimize disruption to the business and improve end user experience.
- Identifying repeated tasks as candidates for process automation and working across IT teams to implement
- Promote teamwork by sharing knowledge, cooperating with others, participating in meetings and work groups, and supporting the goals and objectives of the business unit.