Support Solutions

SUPPORT SOLUTIONS

Support Solutions has decades of experience keeping assets operational and personnel expertly trained working side-by-side with our troops in combat. Providing whatever is needed, whenever it is needed. Support Solutions ensures the highest asset availability and system readiness for our customers to assure mission readiness and safety.

Field Service Support

Textron Systems Support Solutions personnel are actively deployed worldwide supporting our customers’ most crucial missions.  Our expert Field Service Representatives (FSRs) are embedded with every customer to ensure equipment readiness and mission success.  Leveraging Support Solutions expertise in supply chain management and logistics support, our team assures parts availability and all repair and calibration services.  Deploy in confidence with the backing of Support Solutions FSRs.

Supply Chain Management

Working alongside customers, Support Solutions employees develop solutions that maximize system and equipment availability and useful life, as well as minimize cost of ownership. Once our skilled technicians are on location at customer sites, they perform valuable oversight including asset tracking, obsolescence planning and inventory monitoring and management. These efforts can also be accomplished at remote warehousing and depot locations as needed to meet customer requirements.

Logistics Support

Our employees are stationed around the globe, living and working with their customers. They can be deployed in as little as 24 hours, no matter the location, to serve as experts in the maintenance and operation of complex equipment, as well as military logistics. Our employees are trusted subject matter experts and partners who offer process and maintenance recommendations to optimize performance.

Depot Enabling

The Support Solutions team provides reliable, high-quality depot support services to U.S. Department of Defense organic depots and logistics centers as well as international customers.  We work directly with each customer to stand up their depot capability in the most efficient manner possible in order to allow them to maintain their organic assets. Each Support Solutions offering is tailored to meet individual customer’s distinct needs including maintenance process improvement, parts availability and training, and support of aging fleets.

Training Services

Training is essential to mission success and asset optimization. Our seasoned professionals work with customers to understand their requirements and develop unique, affordable and effective curricula.  Courseware solutions are built in a modular architecture so they can be tailored to unique customers and platforms, thereby minimizing both cost and time-to-delivery. Course offerings include classroom instruction, hands-on training and distance learning for a well-rounded approach to initial training and sustained concurrency.

Performance Based Logistics

Leveraging our skills in supply chain management, system sustainment and field service support, we work with the entire program value chain to identify and address barriers to success. We then create supply chain and repair strategies to ensure reliable system performance and mission readiness, keeping your systems at peak performance over a long, useful life.